Shipping policy

Allonsy GmbH Shipping Policy

Introduction

At Allonsy GmbH, we strive to deliver your purchases in the most efficient and reliable manner possible. This Shipping Policy outlines our shipping practices and procedures to help you understand how we manage shipments from our store in Hamburg, Germany, to your doorstep.

Contact Information

For any shipping-related inquiries, please contact us:

Shipping Destinations

We ship within Germany and to customers worldwide. If you're unsure whether we ship to your location, please contact us before placing your order.

Shipping Costs

Shipping costs depend on the destination, not on what you order:

  • Germany: €6.95, free for orders from €50.
  • Other EU countries: €16.95, free for orders from €100.
  • All other countries: US$19.95 (the checkout shows it in your currency, for example about €17.95 or £16.00), free for orders from US$129.

The shipping cost is shown at checkout before you complete your purchase.

Processing Time

Orders go out every 5 days, always with a tracking number. During peak periods, processing times may be longer.

Delivery Times

Delivery times vary based on the shipping method selected and the destination:

  • Domestic (Germany): 3-5 business days
  • International: 7-21 business days, depending on the destination and customs processing.

Please note, these are estimated times, and actual delivery times may vary.

Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs, duties, taxes, and other import charges that may be applied by the destination country. Allonsy GmbH is not responsible for these charges or for any delays due to customs processing.

Shipping Methods

We use reputable carriers to ensure your order arrives safely and on time. The shipping method and its cost are shown at checkout.

Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

Damaged or Lost Packages

If your package is damaged upon arrival or lost in transit, please contact us immediately at [email protected]. We will work with you and the carrier to resolve the issue as quickly as possible.

Changes to Shipping Policy

Allonsy GmbH reserves the right to modify this Shipping Policy at any time. We encourage you to review it periodically for any changes.

Effective Date

This Shipping Policy is effective as of 11 October 2026.