Shipping policy

Allonsy GmbH Shipping Policy

Introduction

At Allonsy GmbH, we strive to deliver your purchases in the most efficient and reliable manner possible. This Shipping Policy outlines our shipping practices and procedures to help you understand how we manage shipments from our store in Hamburg, Germany, to your doorstep.

Contact Information

For any shipping-related inquiries, please contact us:

Shipping Destinations

We ship both domestically within Germany and internationally to select countries. If you're unsure whether we ship to your location, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions of your order, and the destination. The final shipping cost will be displayed at checkout before you complete your purchase. For orders above a certain value, we offer free standard shipping. Please check our website for current thresholds and promotional offers.

Processing Time

Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak periods, processing times may be longer.

Delivery Times

Delivery times vary based on the shipping method selected and the destination:

  • Domestic (Germany): 3-5 business days
  • International: 7-21 business days, depending on the destination and customs processing.

Please note, these are estimated times, and actual delivery times may vary.

Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs, duties, taxes, and other import charges that may be applied by the destination country. Allonsy GmbH is not responsible for these charges or for any delays due to customs processing.

Shipping Methods

We use reputable carriers to ensure your order arrives safely and on time. The available shipping methods will be displayed at checkout, including standard and expedited options when available.

Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

Damaged or Lost Packages

If your package is damaged upon arrival or lost in transit, please contact us immediately at [email protected]. We will work with you and the carrier to resolve the issue as quickly as possible.

Changes to Shipping Policy

Allonsy GmbH reserves the right to modify this Shipping Policy at any time. We encourage you to review it periodically for any changes.

Effective Date

This Shipping Policy is effective as of 8th March 2024.